Live More Offline Ltd

General Terms of Business

The general terms of business set out below apply to the services that we undertake for you as part of any short-term bookings with us which includes the delivery of our digital wellbeing training sessions, digital wellbeing workshops and digital wellbeing webinars. The expressions “we”, “us” and “our” mean or refer to “Live More Offline Ltd”. The expressions “you” and “your” refer to you as a customer or client.

 

Bookings

  1. Once a booking is arranged for delivery of training, you will be issued with a booking form to confirm your event with us.

  2. Payment for bookings is due in advance of delivery of your digital wellbeing training/workshop and an invoice for the full amount will be issued immediately upon confirmation of the booking form. You can request alterations to the terms of payment, the approval of which will be at our discretion.

 

Delivery of our services

  1. Delivery of training/workshops is typically delivered virtually, where we will provide login details to the session hosted on a Live More Offline platform.

  2. You can request face to face delivery of training/workshops, the costs will depend upon location and be agreed with you at booking stage.

 

Recordings

  1. Recordings of sessions can be requested as an additional extra, this will incur additional costs. You will be offered this at booking stage. Recordings will be held on our virtual platform, with login details provided to access any recordings of delivered sessions accessible for up to 60 days. Any requests for the recordings to be accessible for longer than 60 days will be at our discretion to approve and facilitate.

 

Cancellation Policy

  1. The full fee for the workshop/training session is payable in advance of your booked session. An invoice will be issued upon agreement of your booking. Should you wish to cancel your booking, we require a minimum of 2 weeks’ notice of cancellation, upon which the full fee will be refundable.

  2. If notice of cancellation is received less than 2 weeks prior to the agreed date of delivery, but more than 1 week prior to your session, 75% of your fee will be refundable.

  3. Notice of cancellation less than 1 week prior to your session will be non-refundable and non-transferrable to any other sessions. Any alteration to this policy is at the discretion of Live More Offline Ltd.

 

Intellectual Property

  1. Any written training materials, designs, processes or programs created or provided by us from our library of content shall remain our intellectual property. These are to be used for the purposes of our training/workshop delivery only, without any distribution to third parties without prior written consent from us and joint agreement.

 

Our Services

  1. We will provide our services with reasonable care and skill. However, we will not be responsible for any losses, liabilities, costs, penalties, surcharges or interest arising from the supply by you or others of incorrect or incomplete information, or from the failure by you or others to supply any appropriate information or your failure to act or respond promptly to communications from us.

  2. We aim to ensure that you receive the highest possible quality of service at all times. If, at any time, you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know by telephone or email to Alex La Via.

  3. We undertake to investigate any complaint carefully and promptly and to do all we can to resolve the matter. Should you have a complaint, please contact Alex La Via directly by email alex@livemoreoffline.com.

  4. If we are prevented by circumstances beyond our reasonable control from providing the services we have undertaken to perform for you, we will immediately notify you of the nature and extent of such circumstances.

 

Communications:

  1. Email may be used to enable us to communicate with you. As with any other means of delivery this carries with it the risk of inadvertent misdirection or non-delivery. You should check with the intended recipient that important or urgent e-mails have been received. It is the responsibility of the recipient to carry out a virus check on any attachments received. We will not be responsible for the effect on any hardware or software (or any loss or damage arising from any such effect) of any e-mails or attachment which may be transmitted by us (except where this is caused by our negligence or wilful default).

  2. As internet communications are capable of data corruption, we do not accept any responsibility for changes made to such communications after their despatch. All risks connected with sending commercially sensitive information relating to your business are borne by you. If you do not accept this risk, you should notify us in writing that e-mail is not an acceptable means of communications. We will not be responsible for any loss or damage arising from the unauthorised interception, re-direction, copying or reading of e-mails, including any attachments.

 

Data protection Act 2018

  1. We hold only the personal data that we need in order to provide you with the services you require. We do not pass your details on to any third party unless; you specifically ask us to do so, there is a legal obligation for us to do so, or to gather information to enable us to carry out our obligations on your behalf.

  2. We may use software to process your data which uses cloud storage technology. We only choose partners who commit to adequate technical and organisational security measures to keep data secure. By using our services, you acknowledge and consent to us using your data and consent to the transfer of your data to servers for processing and storage in other jurisdictions which may have different data protection laws to your country of residence.

  3. For further details on how we process data our Privacy Policy can be found on our website at www.livemoreoffline.com.

 

Force Majeure

  1. Neither you or us shall be held liable for failure or delay in the performance of its obligations under this contract, if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of either party )”Force Majeure Events”).

  2. Acts or events constituting Force Majeure Events shall include, but not limited to Act of God, pandemics or epidemics, government intervention, directives or policies.

  3. The party affected by a Force Majeure Event shall notify the other as soon as reasonably practicable after commencement of a Force Majeure Event.

 

VAT

  1. VAT will be charged at the prevailing rate, our VAT registration number is GB 379 510 570.

 

Review of terms

  1. These terms of business are subject to periodic review and revision.